Return Policy
This policy explains the conditions and process for requesting a product return from MC Trading.
Our commitment
We aim to handle eligible returns fairly and transparently. A return request is subject to inspection, proof of purchase, product condition, and the specific terms communicated at the time of sale.
Return eligibility
- Contact us within the return period communicated for your purchase.
- Provide the original receipt, invoice, or order confirmation.
- Return the product with its original packaging, accessories, manuals, and supplied items.
- The product must not have customer-caused damage, unauthorized modification, or missing parts.
- Serial numbers and warranty labels must be intact and match the purchase record.
Items that may not qualify
- Products damaged after delivery
- Opened software or activated digital products
- Customized, specially ordered, or clearance products where stated
- Items missing accessories or original packaging
- Products with altered serial numbers or warranty seals
How to request a return
Contact support
Provide your order number, product details, reason for return, and supporting photos where relevant.
Receive return instructions
Wait for confirmation before sending or bringing the product back.
Product inspection
Our team inspects the item and confirms whether it meets the return conditions.
Resolution
An approved return may result in replacement, exchange, store credit, repair, or refund depending on the circumstances and applicable terms.
Defective, damaged, or incorrect products
Report delivery damage, an incorrect item, or an apparent defect as soon as possible. Keep the packaging and provide clear evidence so the issue can be assessed promptly.