Privacy Policy
This Privacy Policy explains how MC Trading collects, uses, stores and protects personal information when you use our website, create an account, place an order or contact our team.
1. Introduction
MC Trading respects your privacy and is committed to handling personal information responsibly, securely and in accordance with applicable laws in Kenya.
This policy applies to information collected through mctrading.co.ke, checkout, customer accounts, telephone, email, WhatsApp and other direct interactions with us.
2. Information We Collect
We may collect the following categories of information:
- Names, email addresses and telephone numbers.
- Account usernames and securely processed passwords.
- Delivery addresses, counties, locations and postal information.
- Order details, products purchased, quantities and order history.
- Payment status, transaction references and payment method information.
- Messages, enquiries, quotation requests and customer-support records.
- Device, browser, IP address, referral and website-usage information.
We do not intentionally store full payment-card details. Payments may be processed by external payment providers under their own security and privacy requirements.
3. How We Use Personal Information
We may use personal information to:
- Create and manage customer accounts.
- Process, verify, dispatch and deliver orders.
- Send order, payment and delivery notifications.
- Provide quotations, product guidance and technical support.
- Respond to enquiries, complaints, returns and warranty claims.
- Prevent fraud, abuse, unauthorised access and security incidents.
- Improve website performance, product availability and customer experience.
- Meet accounting, tax, legal and regulatory obligations.
4. Basis for Processing
We process information where it is necessary to fulfil an order or contract, comply with legal obligations, protect legitimate business and security interests, or where you have provided consent.
5. Orders and Payments
During checkout, we collect the information required to verify your order, calculate delivery charges, process payment and arrange fulfilment.
M-Pesa, bank, card or other payment services may receive transaction information needed to process a payment. Their handling of information is governed by their own terms and privacy policies.
6. When We Share Information
We do not sell personal information. We may share limited information with:
- Delivery personnel and courier partners handling your order.
- Payment processors and financial-service providers.
- Email, hosting, security and technical-service providers.
- Professional advisers, auditors or regulators where necessary.
- Law-enforcement or government authorities where legally required.
Service providers should receive only the information reasonably required to perform the relevant service.
7. Cookies and Local Storage
Our website may use cookies and browser storage to keep you signed in, remember your cart and wishlist, maintain security, preserve preferences and understand website performance.
You can control cookies through your browser settings. Disabling essential storage may affect account, cart, checkout and other website functionality.
8. Information Security
We use technical and organisational safeguards intended to protect information against unauthorised access, alteration, disclosure or loss. These may include secure sessions, CSRF protection, access controls, password hashing, server-side validation and encrypted HTTPS connections.
No internet service can guarantee absolute security. Customers should use strong passwords and keep account credentials confidential.
9. Data Retention
We retain personal information only for as long as reasonably necessary for orders, customer support, warranty administration, fraud prevention, accounting, legal compliance and dispute resolution.
10. Your Rights
Subject to applicable Kenyan law, you may request access to personal information held about you, correction of inaccurate information, deletion where legally permitted, restriction or objection to certain processing, and withdrawal of consent where processing relies on consent.
We may need to verify your identity before completing a privacy request.
11. Marketing Communications
Where you have agreed to receive promotional messages, we may send product, offer or service information. You may unsubscribe or ask us to stop marketing communications at any time.
Transactional messages concerning orders, payments, dispatch, delivery or account security are not marketing communications.
12. Children’s Privacy
Our website and online checkout are not intended for children acting without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children where parental or guardian involvement is legally required.
13. Third-Party Websites
Our website may contain links to payment providers, manufacturers, maps or other third-party services. MC Trading is not responsible for the privacy practices or content of external websites.
14. Changes to This Policy
We may update this Privacy Policy to reflect operational, legal or technical changes. The latest version will be published on this page with an updated revision date.
15. Contact Us
For privacy questions or requests, contact MC Trading:
- Phone: +254 712 717 717
- Email: info@mctrading.co.ke
- Address: Giant Mark Mall, Nairobi CBD, Kenya
- Business hours: Monday–Saturday, 8:30 AM–7:00 PM