Frequently Asked Questions
Find quick answers about ordering, payments, delivery, warranties, returns, product availability, and account support.
Orders and checkout
How do I place an order?
Browse the website, add your preferred products to the cart, proceed to checkout, enter your delivery details, select your county and delivery location, then place the order.
For the full process, visit How to Place an Order.
Do I need an account to place an order?
Yes. You must be logged in before an order can be completed. This allows the order to be linked securely to your account and displayed on the Track Your Order page.
Can I order more than one product at the same time?
Yes. You can add multiple products and quantities to the cart. Checkout will display the quantity, unit price, and line total for each item.
Can I remove a product before completing checkout?
Yes. Products can be removed from the cart sidebar or directly from the order summary on the checkout page before the order is placed.
How do coupon codes work?
Enter the coupon code during checkout. A coupon only discounts products assigned to that coupon. If none of the products in your cart are eligible, checkout will show that the coupon is not applicable.
Payments
Which payment methods do you accept?
Payment options may include M-Pesa, bank transfer, card payments where enabled, and Cash on Delivery for selected locations.
Why do some delivery locations require payment before delivery?
Each delivery location has its own payment rule. Some locations support Pay on Delivery, while others require payment before dispatch.
How does the M-Pesa payment prompt work?
For locations requiring advance payment, an M-Pesa STK Push is sent to the phone number entered during checkout. Enter your M-Pesa PIN on your phone to complete the payment.
What happens if I cancel or ignore the M-Pesa prompt?
The payment remains incomplete and the order will not be treated as paid. You can retry the payment prompt where the option is available.
Can I pay in installments?
Installment arrangements may be available for qualifying products and customers, subject to approval and written terms.
Learn more on the Pay in Installments page.
Delivery and order tracking
How is the delivery fee calculated?
The delivery fee is based on the county and delivery location selected during checkout. The fee updates automatically after you choose a location.
Do you deliver outside Nairobi?
Yes. Delivery locations may be configured for counties across Kenya. Availability and fees depend on the selected county and location.
How can I track my order?
Log in to your account and open Track Your Order. You will see your order details and current status.
What do the order statuses mean?
- Pending: The order has been placed and is awaiting processing.
- Processing: The order is being prepared.
- Shipped: The order has been dispatched.
- Delivered: The customer has confirmed receipt.
- Cancelled: The order will not proceed.
How do I confirm that I received my order?
When the order status is Shipped, open the tracking page, select the confirmation checkbox, and click Mark as Delivered after receiving the complete order.
Products, warranty, returns, and refunds
Are your products genuine?
MC Trading supplies quality computers, electronics, and accessories. Product condition, warranty, and specific details are stated on the product listing or purchase documentation.
Do products come with a warranty?
Warranty availability and duration depend on the specific product. Refer to the product listing, invoice, or purchase documentation for the applicable terms.
How do I make a warranty claim?
Contact our support team with proof of purchase, the product model and serial number, and a clear description of the fault.
See the Claiming Warranty page for the full process.
Can I return a product?
Eligible returns depend on proof of purchase, product condition, packaging, accessories, the applicable return period, and inspection.
Review the Return Policy.
How long does a refund take?
Approved refunds are initiated after verification. The time for funds to reflect depends on the payment method, bank, or mobile-money provider.
Review the Refund Policy.
Account and support
What should I do if I cannot log in?
Confirm that your username and password are correct. If you still cannot log in, contact our support team for account assistance.
Where is MC Trading located?
MC Trading is located at Giant Mark Mall, Nairobi CBD, Kenya.
How can I contact MC Trading?
- Phone: +254 712 717 717
- Email: info@mctrading.co.ke
- WhatsApp: +254 712 717 717
- Visit: Giant Mark Mall, Nairobi CBD
Couldn’t find the answer you needed?
Send us your question and our team will help you directly.